Refunds and Cancellation Policy

If you wish to rearrange your session with Pencie, please give 72 hours’ notice to move the appointment to another mutually convenient time. Please be aware that Pencie gets booked up in advance so this may be another 3 months away.

If we connect on the day and you do not have the necessary headset required for the session with the microphone that goes in front of the mouth then the session will not go ahead. It is a requirement of the session that you have one of these headsets.

The session will be rearranged for another mutually convenient time, however please bear in mind that this could be up to 3 months away. – If after booking a session Pencie is unable to make contact with you after multiple efforts, the session will be cancelled and reoffered out. – If you give Pencie 72 hours’ notice of Cancellation, Pencie will return the money to you (less any fees). If you Cancel (and do not want to rearrange) with less than 72 hours’ notice of the session date, the fee will be kept as a donation towards Pencie’s YouTube work.